Pandido Privacy Policy for Accounts, Payments and Gaming Data
Last Updated: August 23, 2026
This policy explains how Dreamline Ventures SRL processes personal information connected with Pandido accounts, casino play, sports betting, payments, verification, support and responsible-gambling controls. It also explains the purposes for processing, the parties that may receive data, the safeguards applied and the choices available to the account holder. The policy should be read with the Terms and Conditions and the cookie controls displayed on the site.
The Information Created During an Account Relationship
Different data is collected at different stages. Registration produces identity and contact records. A login creates device and security events. Deposits and withdrawals create financial records. Casino rounds and sports wagers create game history. Verification produces document records, while support and responsible-gambling contacts create correspondence and control histories.
| Data class | Examples | Primary purpose |
|---|---|---|
| Identity | Name, date of birth, nationality, ID image | Age, identity and fraud checks |
| Contact | Email, phone, address | Account notices and support |
| Financial | Method, amount, status, masked payment data | Deposits, withdrawals and reconciliation |
| Gaming | Stakes, wins, losses, bonus use, bet history | Settle play and manage account controls |
| Technical | IP, device, browser, cookies, login time | Security, authentication and diagnostics |
| Communications | Chat, email, complaint and request history | Resolve cases and document instructions |
Why Pandido Processes Personal Information
Processing is necessary to create and administer the account, supply casino and sportsbook services, settle wagers, execute payments, verify identity and respond to support requests. Additional processing supports anti-fraud checks, anti-money-laundering controls, platform security, dispute handling, regulatory record keeping and responsible-gambling intervention.
Marketing uses separate preference logic. Promotional email, SMS or push communication can be managed through the account or the unsubscribe control in the message. A safer-gambling block or self-exclusion takes priority over ordinary promotional preferences.
Identity Verification and Source-of-Funds Review
Pandido may request a government-issued identity document, proof of residential address, payment ownership evidence or information explaining the origin of funds. Document images are used to compare the submitted identity with the registration profile and transaction activity. Where an automated or specialist verification provider assists, it receives only the information necessary to perform that check under contractual security obligations.
The account holder must cover information that is not requested, such as unrelated card details, and must never send a password, security code or wallet seed phrase. A document should be current, readable, complete at all corners and uploaded through the designated secure route.
Payments and Financial Service Providers
Card schemes, banks, e-wallets, cryptocurrency infrastructure, payment processors and fraud-prevention providers process transaction data required to authorise, settle, reverse or investigate a payment. Pandido normally receives a token, status or masked identifier rather than data that a payment provider keeps within its own environment. Cryptocurrency transfers also create public blockchain records that cannot be erased by Pandido.
Cookies, Devices and Session Security
Essential cookies maintain authentication, security and account preferences. Analytics records help identify errors, measure navigation and improve performance. Marketing cookies are controlled through the consent interface where applicable. Disabling an essential cookie can end a session or require a fresh login; preference and analytics choices can be changed through the cookie settings.
Device information may be compared across logins to identify unusual access, duplicate accounts, automated abuse or payment risk. Two-factor authentication, a unique password and a locked personal device reduce the chance of unauthorised access.
Who May Receive Information
Information may be disclosed to:
- payment and verification providers performing an account transaction or check;
- game and sportsbook suppliers that need a technical identifier to settle activity;
- hosting, security, analytics and communication providers operating the service;
- professional advisers, auditors and dispute-resolution specialists;
- regulators, courts or public authorities where a lawful request applies;
- a successor organisation during a corporate transaction, subject to confidentiality controls.
Data is not disclosed merely because a third party asks for it. A request must have a contractual, legal, regulatory, security or service purpose.
International Processing and Safeguards
Online gaming infrastructure can involve suppliers in several jurisdictions. Where data moves across borders, the operator uses contractual clauses, access controls, security assessments and other lawful transfer mechanisms appropriate to the destination and service. Access is limited by role, and providers are expected to process data only for documented purposes.
Retention Is Connected to Purpose
Account, transaction, verification and dispute records are retained for the period required to operate the service and meet legal, financial, fraud-prevention and regulatory obligations. A closed account does not automatically erase records that must be preserved. When a retention purpose ends, data is deleted, anonymised or placed beyond ordinary operational use.
Rights and Requests
Depending on the applicable law, an account holder may request access, correction, deletion, restriction, portability or an objection to certain processing. Consent can be withdrawn where consent is the legal basis. A request must identify the account and the right being exercised; further verification may be required so personal information is not disclosed to an impersonator.
Some requests are limited by transaction-retention duties, fraud investigations, legal claims or regulatory obligations. When a request cannot be fulfilled in full, the response should explain the applicable reason and the remaining rights.
Security Incidents and Account Responsibility
Pandido uses technical and organisational controls designed to protect confidentiality, integrity and access. No internet service can remove every risk. The account holder must protect credentials, end sessions on shared devices and report an unfamiliar login or transaction promptly. A security report should include the time, device, event and any action already taken, but never a password or wallet recovery phrase.
Privacy Questions and Complaints
Use the current privacy or support contact published in the Help Centre and legal footer. Put “Privacy Request” in the subject line, identify the registered email and state the requested action. A complaint can also be directed to the competent data-protection authority where the applicable law provides that right.
Policy Changes
Material changes are reflected by a revised update date and, where required, an account notice. Continued use after a change is governed by the notice and applicable law. Players should review the policy when verification, payment or marketing settings change.